Terms & Conditions


Set out below are the terms on which Eterna Medspa provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Eterna Medspa treatment.

Appointment Cancellation Policy

We kindly ask that if you wish to cancel or reschedule your appointment, you give us at least 48 hours’ notice. Any deposits paid for treatments will be lost if 48 hours are not given.

This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours' notice are difficult to fill.

Lateness Policy

If for any reason you are running late for your appointment, please call us on 01335 348804

We work very hard to schedule the right amount of time for each treatment. Accommodating late clients is often impossible without disrupting every other client scheduled that day. Please be aware in the unfortunate event you are late; we cannot guarantee that your treatment will be performed that day. The lateness of 10 minutes or more will require rescheduling your appointment for another day and the loss of your deposit.

Deposits for Appointments

There is a £50 deposit payable for all aesthetic appointments and deposits will be redeemable against any treatment on the day.

Deposits are non-refundable; however, deposits are fully refundable if 48 hours’ notice is given for any cancelations, or if you are deemed unsuitable for treatment. Please see our lateness policy as deposits will be forfeited if you are past the cut-off time to carry out your treatment.

No Shows

In the event you do not show up to your appointment, you will lose the deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the clinic, you will be unable to schedule future appointments.


If after your appointment you are not satisfied with your service, we ask you to please contact the clinic within 7 days of that service to inform the clinic. The practitioner will advise you of the amount of wrinkle relaxing and/or filler being administered on the day, and should you want more units injected at a review, this is possible but will carry a further service charge. We would always advise waiting at least 3 weeks for any fillers to settle within the treatment area before looking at administering additional filler into the treatment area. Unless in case of emergency, please notify the clinic immediately, however, this would be incredibly rare.

Gift Vouchers

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are redeemable only against products and services. If change is required, this will be given in the form of a credit on your client record at the clinic to be redeemed on your next visit.

Children, Plus Ones

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. If you require a chaperone to accompany you to your appointment, please let us know. We are a small clinic with limited space for our clients to relax, so if you anticipate someone accompanying you to the clinic, please notify us in advance. 


At Eterna Medspa, we really want you to achieve the best results for you so that you LOVE your results. For us to fully assess that you are suitable for treatment, and to decide on the right procedures for our clients, it is necessary for all first-time clients to have a consultation. If you then decide to proceed with the treatment on the same day, this will normally be possible, subject to consultation.

Personal Belongings

The Eterna Medspa staff cannot accept any responsibility for the loss or damage of your personal possessions while on the premises.


Eterna Medspa will not be liable in contract, or otherwise for any economic loss (including without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage, arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Eterna Medspa with all relevant medical details prior to each treatment. Eterna Medspa will not be liable for any damage that occurs because of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Eterna Medspa regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Eterna Medspa liability for death or any personal injury resulting from Eterna Medspa negligence.

Your right to complain

Eterna Medspa endeavors to treat all its clients appropriately, compassionately, and fairly. However, if you have an issue with any matter in relation to your treatment at Eterna Medspa, you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Eterna Medspa will be pleased to help and support you through the process.


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